- Email firstname.lastname@example.org
- Please include your order number, email address, products and reason for return
- Once your request is approved, you will receive a confirmation email with shipping guidelines
- You can choose for us to process a prepaid shipping label for you to download, print and drop off at your nearest UPS or FeEx facility. Please note an $11.95 fee will be deducted from your refund for using the prepaid shipping lavel. If you choose not to use the prepaid label provided by us, please ship the item(s) prepaid and insured to the Ship To address below.
ATTN: Customer Returns
4786 1st Ave S
Suite #102, C/O Saltbox
Seattle, WA 98134
Can I change my order?
If you made an error when placing your order, contact email@example.com as soon as possible and we will do our best to assist you. Once an order has been fully processed we cannot make changes.
If you receive a damaged item or item(s) in error, please contact firstname.lastname@example.org within seven days of the delivered date and a member of our team will be happy to get that fixed for you!
How do I make an exchange?
We allow exchanges on a case-by-case basis. If the exchange request is approved, the replaced item will be shipped to you. For questions or concerns, email email@example.com.What items are returnable?
- Within 30 days from the date of purchase
- In new and unused condition
- In the original packaging with tags intact
What items are non-refundable?
All sale items. This includes merchandise marked down during flash sales, seasonal promotions and special offers.
How will I be refunded?
You will be refunded in the original form of payment or for store credit (if applicable) minus any prepaid shipping fees. Please note, we have no control over your banking institution and they may require additional days to process and post the transaction to your account. Shipping and handling on returned merchandise is non-refundable.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified by email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5-7 working days after approval.
What should I do if I want to return/exchange a morepeas item purchased at another retailer?
If you purchased morepeas product at another retailer other than morepeas.com, we cannot process your return or exchange directly. Once we have sold merchandise to a third party, each retailer is in charge of their return/exchange policy. Please contact the store that your item(s) was purchased from to discuss your options.
Would if I need more help regarding a return, exchange or refund?
No problem, we've got your 'snack'! Email us at firstname.lastname@example.org.